Support 2018-10-21T17:14:34+00:00

Below are the most commonly asked support questions. If your question is not covered below contact our support.

No, upgrades are free but new products will not be free. Note that as we roll out new platforms, we might need to add a small ‘switch fee’ for switching licenses between one platform and another. This depends on the amount of admin time that goes into moving licenses.

Our software is Ninja Trader 8 plugins.

At the moment we do not provide any demo or trial. You can purchase packages with a 14-days money back guarantee.

Making purchase, you get the license for one processor for each commodity unit. You can replace some devices so far your license won’t be cancelled, but all the same you have an opportunity to correct it. Those who purchased our software after July 1st, 2018 can transfer a license to another computer by contacting support. Send us a ticket from your account and we’ll recycle your license right away.

We accept payment via PayPal and Web Money.

The files of our paid packages are not archives for import. Inside each archive there is an installation file that you need to run and perform simple steps for installation.

An example of installing one of the packages can be viewed on the page https://arprof.com/software-installation/

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